Do I need to take my travel insurance policy with me when I travel?
Yes. This documentation provides you with information and emergency telephone numbers you may need whilst travelling. It will also provide details of any supporting documentation that may be required in the event of a claim (i.e. loss reports, receipts etc.)
How will I receive my travel insurance policy documents?
You will receive an e-mailed copy to the e-mail address entered into the application, which will include your insurance certificate, important policy notes and a copy of the full terms and conditions.
How do I view the e-mailed version of my travel insurance policy?
You will need a current version (4 or above) of Adobe Acrobat Reader to open the attachments. To download the latest version, please click here
What can I do to make sure that nobody sees the financial information I input into the site?
All the information you provide is encrypted, meaning it is secure against possible interception.
Are you FSA regulated?
Yes, Trip Extras is a trading style of Core8 Ltd which is an Appointed Representative of Astrenska Ltd. Astrenska Ltd is authorised and regulated by the Financial Services Authority and administers all policies under its trading name of Travel Insurance Web.
Do I have to be a UK resident to buy your travel insurance?
Yes our travel insurance is for UK residents only. You must have lived in the United Kingdom for more than 3 months for single trip policies or more than 6 months for annual multi-trip policies.
I have a medical condition. Will this be covered under my travel insurance policy?
No. The policy does not provide cover for any pre-existing medical condition. A medical condition is any medical condition which has been suffered or which is under review (routine or otherwise), or for which medication, advice or treatment has been received within the last 12 months (prior to the date your policy is issued). This includes long standing conditions as well as injuries.
I'm over 64 years of age. Can you offer me a travel insurance policy?
We have an upper age limit of 64 years. Please visit our partner Insure For All who provide competitive travel insurance for people aged 65 and over.
I turn 65 during the period of cover. Does this invalidate my travel insurance policy?
No, your policy will continue to run until the date of expiry.
My eldest son will turn 18 whilst we are away. Will that make a difference to the insurance premium?
No. You will not be charged any additional premium until you renew your policy.
My daughter will be two years old when we travel, but the quote will not accept her date of birth
It is the age at the time of booking the policy that is required and not the age at the time of travel.
If I buy a family policy are we covered when travelling alone?
Yes, providing that all family members are named on the policy.
I didn't have time to book my travel insurance policy before I travelled. Can I arrange cover now, even though I'm abroad?
No. Cover is only available in the UK at the time of booking the policy.
How do I make a claim against my travel insurance policy?
You can make a claim by completing the on-line claims notification form or you can contact the claims department by telephone. Relevant telephone numbers are detailed on your schedule.
What if I want to cancel my travel insurance policy?
A refund of premium can be allowed if your policy is cancelled within 14 days of receipt, if the policy does not meet your requirements. Just e-mail a request to our customers services department. A proportionate charge may be made for the time you have been on cover.
Can I contact Trip Extras by telephone?
As we are a web-based insurance provider we have no call centre facility. Any queries can be e-mailed to our customer services team via the Contact us page.
Are there any conditions that we should know about?
These frequently asked questions are here to assist you. You should read the policy carefully to make sure it suits your requirements. The policy wording is available on the payment page. As with all insurance policies there are conditions: for example there are excesses under most sections of the policy, and you are signing, electronically, to confirm that you abide by the conditions. It is a serious offence to misrepresent material facts under an insurance contract (i.e. you confirm, in signing, that there are no pre-existing medical reasons increasing the risk of treatment being required away from home).